Matcom Telecommunications Inc.

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Upholding Integrity to the Highest Standards

800-922-0866


















Office of Professional Standards

Matcom Telecommunications Inc.’s Office of Professional Standards ensures the integrity of our protective services officers, communications personnel, Detectives, Supervisors and all other agency personnel. We conduct an objective and intensive investigation of any allegations of misconduct.


The Office of Professional Standards is responsible for helping the agency in maintaining its credibility and reputation to its members and the public it serves.


This office is responsible for investigating all complaints from its clients. These complaints may include abuse of authority, excessive force, ethnic slurs, and civil rights violations. It also accepts complaints made by department members against other employees, being the one responsible for tracking and maintaining files for all complaints.


Filing a Compliment or Complaint

If you have to report an allegation of misconduct, please choose from the options below:

  • Report the incident to an on-duty field operations supervisor.
 Our field operations supervisors are available 24/7. To request to speak with a supervisor regarding an allegation of misconduct, call 800-922-0866. Personnel are available to accept complaints and compliments at all satellite offices in Baltimore, Maryland and nationwide. 


There are times when certain members of the Matcom Telecommunications Agency will stand out from the rest. Whether it's for going above and beyond in serving the community or for providing outstanding customer service, we want to hear about it. If it's something positive, let us know! We’ll pass the message along to the right people.



  • Directly report the incident to the Office of Professional Standards.
To send your complaints and compliments directly to an investigator in the Office of Professional Standards, call 800-922-0866. They are available from Monday to Friday during normal business hours for scheduling an appointment.


We also understand there may be times when our agency members do not meet standards. If you would like to file a complaint, fill out the form below and let our agency know. Our Professional Standards unit records all submissions and will investigate any allegations of  misconduct.  

Complaint or Compliment Form

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